Objective
To ensure all stakeholders including investors, employees, customers, and suppliers have a clear, accessible, and effective means to raise grievances concerning Impaakt’s operations, practices, or other business-related issues.
Mechanism Overview
Impaakt commits to transparency and accountability by providing a structured grievance mechanism accessible via our website and other means to ensure that stakeholders can submit complaints or concerns easily and confidentially.
Accessibility
1. Grievance Form: A digital form available on Impaakt’s official website ( link to the form ).
2. Alternative Means: For stakeholders who prefer not to use digital forms, Impaakt provides additional options:
Steps to File a Grievance
1. Submission: Individuals can submit grievances through any of the means listed above. All submissions should include a detailed description of the grievance, any relevant documentation, and the desired resolution.
2. Acknowledgment: Upon receiving a grievance, Impaakt will send an acknowledgment receipt within 10 business days to confirm that the grievance is being processed.
3. Review Process: The grievance will be reviewed by our Grievance Officer, ensuring that the review is impartial and thorough.
4. Investigation and classification: The Grievance Officer will verify that the complaint is admissible and based on facts. If necessary, a detailed investigation will be conducted. The individual may be contacted to provide further information or clarification.
5. Resolution: If the grievance is admissible a resolution or proposed follow-up will be provided in writing within 30 business days from the acknowledgment receipt. If the issue is complex and requires more time, individuals will be informed of the timeline and updated regularly.
6. Appeals: If the individual is not satisfied with the resolution, an appeal can be submitted within 15 business days of receiving the written notification. The appeal will be reviewed by a senior-level committee. Addressing such appeals will be on best best-effort basis but Impaakt cannot guarantee that all grievances, however justified, will be resolved.
Confidentiality
All grievances will be handled confidentially. Personal information will be processed under Impaakt’s privacy policy to protect the identities and sensitive information of all concerned stakeholders.
Continuous Improvement
Impaakt commits to regularly reviewing and improving the grievance mechanism based on feedback received.
Contact Information for Further Assistance
For any assistance regarding the grievance process or how to use the grievance form, individuals can contact Impaakt’s Grievance Officer at grievances@impaakt.com .
